Refund Policy

We want every customer to have a smooth and reliable hosting experience. Below you will find our full refund policy, including eligibility, limitations, and how to request a refund.

Eligibility for Refunds

• Refunds are available within the first 48 hours of your initial purchase.
• The service must not have violated our Terms of Service.
• Your server must not have been used for malicious activity.
• Refunds apply only to the first invoice — renewals are non‑refundable.

Non‑Refundable Items

• Domain purchases
• Dedicated IPs
• Server upgrades or add‑ons
• Renewal invoices

How to Request a Refund

To request a refund, please open a ticket in our Discord server. Our team will review your request and respond as quickly as possible.

Discord: https://discord.gg/yzNXJ7nkNS

Processing Time

Refunds are typically processed within 3–5 business days, depending on your payment provider.

Chargebacks

Opening a chargeback without contacting support first may result in permanent account suspension.